Kīrtelo

IN DEVELOPMENT · COMING SOON

Turn Google reviews
into better
business decisions.

GOOGLE REVIEW MANAGEMENT & CUSTOMER INSIGHTS

Kīrtelo will help you spend less time managing Google Business Profile reviews, spot recurring customer concerns and give your team clear priorities—across one location or many.

  • Less review admin
  • Clearer customer insights
  • Useful next steps
FROM FEEDBACK TO FOCUS
01 / CUSTOMER VOICE

“A great team. A little more clarity on arrival times would help.”

Example review
Listen to the pattern.

A THEME WORTH EXPLORING

Arrival updates

Look beyond the rating to the experience your team can improve.

SUGGESTED NEXT STEP

Send an arrival window and an update if the team is running late.

FROM REVIEW TO ACTION

A review is a signal.
The next step is yours.

Customer voice. Clear action.

FOR THE TEAMS BEHIND LOCAL BUSINESSES

  • Business owners
  • Multi-location teams
  • Reputation managers

LESS GUESSWORK. MORE USEFUL FEEDBACK.

Your customers are talking.
Make it useful.

A thoughtful reply matters. So does fixing the problem behind it. Kīrtelo will help you do both, with less manual work.

01 / SAVE TIME

Less time on review admin.

Work through a clear response queue with thoughtful drafts your team can review and edit before publishing. Spend less time starting every reply from scratch.

02 / SPOT THE PATTERN

Know what keeps coming up.

See recurring complaints, requests and sentiment, with the supporting reviews a click away. Understand where a one-off concern becomes a pattern worth addressing.

03 / SET PRIORITIES

Give the week a clear focus.

Turn frequently mentioned, fixable issues into practical improvement priorities. Give your team a useful place to start instead of another report to interpret.

04 / RECOGNISE GOOD WORK

See what customers love.

Discover your strongest qualities and the employees customers mention, with sentiment attached to those mentions. Recognise good work and understand what to keep doing.

05 / KEEP LOCATIONS IN VIEW

Know where to give attention.

Compare feedback across your locations in one shared view. See where customers are happy and where your team may need to take a closer look.

Kīrtelo is in development. Features, availability and pricing will be confirmed at launch.

A REVIEW IS ONLY THE START

From “running late”
to a useful next step.

Imagine a service business with glowing comments about its team, but repeated concerns about arrival times. Here’s how feedback could become action.

  1. Hear the customer.

    “Great service. I just wish I’d known when the team would arrive.”

  2. Check the pattern.

    Explore the reviews mentioning arrival times. See whether unclear updates are a recurring concern, alongside praise for the team.

    Theme: arrival communication

  3. Choose a practical fix.

    Give customers an arrival window and send a quick update when plans change. Start with a problem the business can address.

    Suggested weekly priority

  4. Give someone the lead.

    Have the operations lead review the update process with the team. Follow later feedback to see whether the same concern keeps appearing.

    Example owner: operations lead

Illustrative example.

A LITTLE BACKSTORY

Kīrti कीर्ति

Sanskrit noun. A rather good starting point.

  • Fame
  • Glory
  • Renown
  • Reputation
SAY HELLO TO

Kīrtelo “KEER-teh-lo”

The little line over the ī? Your cue to linger on the “ee”.

A name with a reputation
to live up to.

Kīrtelo takes its name from Kīrti (कीर्ति), a Sanskrit noun meaning fame, glory, renown or reputation.

Fame? Maybe later. A reputation worth earning? Every day.

For a business, reputation grows through everyday experiences: a helpful reply, a team member who cares, a small problem put right. Customers tell those stories in their reviews. That’s the idea behind Kīrtelo: hear what matters and decide what to do next.

An old word. A fresh purpose.

A FEW ANSWERS

Before we
get started.

Want to follow the build?
Register your interest

What is Kīrtelo?

Kīrtelo is a Google Business Profile review and reputation management platform for business teams. It brings review responses, customer feedback and improvement priorities into one shared workflow.

Who is Kīrtelo for?

Business owners, teams managing multiple locations and people responsible for customer experience or reputation management. The initial focus is businesses with Google Business Profiles.

How will Kīrtelo help my business?

Kīrtelo will bring review responses, recurring concerns, strengths and employee mentions into one workflow. Your team will be able to identify improvement priorities and compare feedback across locations.

How will Google Business Profile integration work?

Authorised owners or managers will connect through Google’s permission flow and choose which locations to manage. Registering interest here does not connect your Google account.

Will responses need my approval?

You’ll be able to review and edit response drafts before publishing. Your team stays in control of what goes public.

What is Google review sentiment analysis?

Sentiment analysis identifies positive, neutral and negative language in review text. A single review can praise one aspect and criticise another. Kīrtelo will bring that context together with recurring topics so your team can understand what needs attention. Read our review analysis guide.

Can I track recurring complaints across locations?

The multi-location view will group similar customer concerns, show where they occur and help your team set priorities with clear owners. Counts need context, including review volume and the time period. Explore a multi-location workflow.

When will Kīrtelo launch, and what will it cost?

A launch date and pricing have not been announced. Register your interest to receive updates as these details become available.

What happens when I register interest?

With your permission, we’ll use your email for product previews, launch updates and early-access opportunities. Registering does not create a product account, connect a Google profile, guarantee early access or incur a charge. You can unsubscribe from our updates at any time.

USEFUL BEFORE YOU EVEN SIGN UP.

Make more of your Google reviews.

Google review management means monitoring feedback, responding to customers and following up on what needs attention. Start with these practical guides.

Browse all resources

LET’S BUILD A CLEARER PICTURE.

Customer voice.
Clear action.

Keep me posted